30-Day Return Policy

Effective Date: September 1, 2026

 

At True Mart Goods, we want you to be satisfied with your purchase. If you are not completely satisfied with a product, you may request a return within 30 days of receiving your order, subject to the conditions below.

1. Return Eligibility

To be eligible for a return:

 

• The return request must be submitted within 30 days of delivery.

• The product should be unused and in its original condition.

• The product should be returned with its original packaging, accessories, and included items whenever possible.

• Products must not be damaged due to misuse, improper handling, or normal wear and tear.

 

Certain products may be subject to additional return restrictions.

2. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

 

Please provide your order information and, when requested, photographs or other information showing the issue so we can determine the appropriate resolution.

 

Depending on the circumstances, we may offer a replacement, exchange, refund, or other appropriate solution.

3. Non-Returnable Items

Some products may not be eligible for return for health, safety, hygiene, customization, or other legitimate reasons.

 

Examples may include:

 

• Personalized or customized products

• Products that cannot reasonably be resold for health or hygiene reasons after opening

• Items specifically identified as non-returnable on the product page

• Gift cards or similar non-returnable items

 

If you are unsure whether an item is eligible for return, please contact us before sending it back.

4. How to Request a Return

To request a return, contact True Mart Goods with:

 

• Your name

• Order number

• Product name

• Reason for the return

• Any supporting photographs or information when applicable

 

We will provide return instructions if your request is approved.

 

Do not send products to an address unless you have received return instructions from us.

5. Return Shipping

For a standard change-of-mind or unwanted-item return, the customer may be responsible for return shipping costs.

 

If an item arrives damaged, defective, or incorrect, True Mart Goods will determine the appropriate resolution, which may include covering reasonable return shipping costs where applicable.

6. Refunds

Once an approved return is received and inspected, we will process the applicable refund.

 

Approved refunds are generally issued to the original payment method.

 

Please allow additional time for your bank or payment provider to process and post the refund to your account.

 

Original shipping charges may not be refundable unless required by applicable law or the return is due to an error, damaged item, or defective product.

7. Exchanges

If an eligible product needs to be exchanged, please contact us within the 30-day return period.

 

Exchange availability may depend on product availability.

8. Returns Without Prior Approval

Products returned without contacting us first may experience delays in processing.

 

Please contact True Mart Goods before returning an item so that we can provide the correct return instructions.

9. Late Returns

Return requests submitted more than 30 days after delivery may not be accepted unless otherwise required by applicable law or approved by True Mart Goods.

10. Refund Exceptions

A refund may be reduced or denied when a returned product is damaged, incomplete, used improperly, or otherwise does not meet the conditions of this policy, except where prohibited by applicable law.

11. Contact Us

For questions about returns or refunds, please contact:

 

True Mart Goods

 

Email: Truemartgood@gmail.com

 

We appreciate your business and are committed to providing a straightforward and fair return experience.