Shipping Policy
True Mart Goods
We want your order to arrive safely and as expected. This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase from True Mart Goods.
Order Processing
Orders are processed after payment has been successfully received.
Processing times may vary depending on the product, supplier, fulfillment location, availability, and order volume. Any estimated processing time shown on the product page should be reviewed before completing your purchase.
Shipping Times
Estimated delivery times can vary by product and destination. Some products may ship from different fulfillment locations, so items in the same order may arrive separately.
Delivery estimates are not guaranteed and may be affected by:
-
Carrier delays
-
Weather
-
Holidays
-
Customs processing
-
Incorrect or incomplete shipping information
-
Unexpected fulfillment or transportation delays
Shipping Costs
Applicable shipping charges will be displayed during checkout before you complete your purchase.
Shipping costs may vary depending on the product, destination, shipping method, package size, and other fulfillment factors.
Order Tracking
When tracking information is available, it may be provided after your order has shipped.
Tracking information can take some time to become active after the carrier receives the package.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information during checkout.
If you discover that your shipping information is incorrect, contact True Mart Goods as soon as possible. We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed after an order has entered processing or shipping.
Lost, Damaged, or Incorrect Orders
If your order arrives damaged, is incorrect, or appears to be lost in transit, please contact True Mart Goods promptly with your order information and, when appropriate, photographs of the package or product.
We will review the situation and work toward an appropriate resolution, which may include a replacement, exchange, or refund when applicable.
International Orders
International orders may be subject to customs requirements, duties, taxes, or other charges imposed by the destination country. Any such charges that are not included at checkout may be the responsibility of the customer.
Contact Us
For questions about shipping or an existing order, please contact True Mart Goods through the contact information provided on our Contact Us page.
True Mart Goods — Discover More. Shop Smarter. Give Back.